News All the latest from Touch Support Inc

Dec 31st Maintenance Notice - Help Desk Upgrade 1/1/17

Touch Support staff will be conducting upgrades on our helpdesk installations.Systems Affected: https://support.touchsupport.com/ and https://www.generalsupport.net/Outage Length: Up to four (4) hoursPurpose: Upgrade help desk to latest version in an ongoing effort to maintain stability and securityStart of maintenance window: Ja... Read More »

Dec 31st Maintenance Notice - MySQL upgrade

Touch Support staff will be conducting an upgrade of the MySQL instance being used by our support boards.Systems Affected: https://support.touchsupport.com and https://www.generalsupport.netOutage Length: Up to one (1) hourPurpose: Upgrade the MySQL version in an ongoing effort to maintain system stability and security Read More »

Dec 31st Helpdesk Consolidation

Hello,Touch Support is happy to announce that our Ubersmith helpdesk found at billing.touchsupport.com will be streamlined to only be used for billing inquiries and invoice management as of July 23rd, 2016. All future support tickets will be handled here within our primary support helpdesk, support.touchsupport.com.What is affected?All technical and general support queues within billing.touchsupport.com will no longer be accepting new ticket requests. E-m... Read More »

Dec 31st Maintenance Notice - Help Desk Upgrade

Touch Support staff will be conducting upgrades on our helpdesk installation.Systems Affected: https://support.touchsupport.com/ and https://www.generalsupport.net/Outage Length: Up to four (4) hoursPurpose: Upgrade help desk to latest version in an ongoing effort to maintain stability and se... Read More »

Dec 31st Celebrate Earth Day & Go Green with Paperless!

One great way to celebrate Earth Day this year is to choose paperless billing. How big of a difference could that make? According to Buffalo Business First, one tree makes 16.67 reams of copy paper, or 8,333 sheets. If just 20 percent of U.S. households adopted electronic billing and payments: Read More »

Dec 31st GHOST glibc Library Vulnerability

Touch Support is aware of a critical vulnerability in the glibc library. This vulnerability is commonly known as GHOST and has been assigned CVE-2015-0235.What this means:GHOST is a 'buffer overflow' bug affecting the gethostbyname() and gethostbyname2() function calls in the glibc library. This vulnerability allows ... Read More »

Dec 31st Upcoming Billing System Migration

Last year, we successfully implemented an updated account portal (https://billing.touchsupport.com/) that offers additional benefits and features compared to our current system (https://legacy-billing.touchsupport.com/).Over the next month, we will be hard at work migrating all accounts to the updated portal so that you can experience the most recent en... Read More »

Dec 31st Touch Support Maintenance | Sunday Dec 28, 2014 at 8:00pm EST

Upcoming Maintenance NotificationTouch Support staff will be conducting software upgrades on our Load Balancing and Traffic Management appliances.The following services will be affected and will be unavailable during the outage:Project Management Tracking System (https://project.generalsupport.net/)Enterprise... Read More »

Dec 31st CVE-2014-6271: Severe Bash Vulnerability Disclosed

A major vulnerability in the Bash shell has been disclosed yesterday.This vulnerability may impact many websites, content management systems, web applications and web server platforms. Any shell execution... Read More »

Dec 31st cPanel releases EasyApache 3.26.7

SUMMARYcPanel, Inc. has released EasyApache 3.26.7 with Apache version 2.2.29. This release addresses vulnerabilities CVE-2014-0118, CVE-2014-0231, CVE-2014-0226 and CVE-2013-5704. We encourage all Apache 2.2 users to upgrade to Apache version 2.2.29.AFFECTED VERSIONSAll versions of Apache 2.2 before version 2.2.29.SOLUTIONcPanel, Inc. has released EasyApache 3.26.7 with an updated version of Apache 2... Read More »